AJAX is disappointing Power-Users looking for Web 2.0-Style Business Apps

published on Forrester.com and published on Computerwoche Germany

A great user experience is one of the most compelling and best selling characteristic of a modern business application. Thus, application vendors are under permanent pressure considering new user interface technologies and introducing Rich Internet Applications (RIA) instead of traditional windows clients. This report introduces the concept of personas to characterize the user expectation and applies it to the widely used AJAX technology. In contrast to Occasional users, most Power-Users are disappointed by AJAX based RIAs and technical limitations are hard to overcome. Adobe’s and Microsoft’s new client technologies are recently released for production and should be evaluated by application vendors now.